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IT Managed Services

IT Managed Services

Through our Managed Service Desk (MSD), we offer four core managed services to ensure your everyday IT is optimal and working the way you want it to. These are:

Integrated Service Desk

Our service desk listens to you, understands your business need, owns your problem and advises you in a jargon-free and friendly manner. We supply tools to track your issues until they’re resolved; a single point of contact (SPOC) and self-help tools to get a fix in place even quicker.

Proactive Monitoring

We offer 24X7 monitoring of the key elements of your IT infrastructure to ensure that any problems don’t become crises. We monitor servers, workstations and network devices as well as automated tasks such as backup and system integrity checks and intrusion detection.

Total IT Management

Reduce downtime, increase profitability, and make your technology work as intended.

Reporting & Trending

We provide the trending and statistics on what is actually happening IT infrastructure-wise.

Proactive Maintenance

Our remote management and monitoring platform means that we can tackle problems as they occur, without the need to get onto your premises. We work to your governance and policies so that you’re always in control of the services you receive. Our engineers are trained and certified to support multiple operating systems including Windows, Apple and Linux. We offer automated software security patching and service pack installation together with regular automated desktop clean-ups of junk files.

Comprehensive Service Management

After Partnering with Checksum, you and your staff can rest assured that you can focus entirely on business issues that need your attention, not your IT. In the long run, you save money with fewer issues, less downtime, and no-surprise based on our flat-rate service model. Test Drive our IT Managed Services FREE for 30 Days and see how we can streamline your IT, and make IT costs more predictable.