IT Managed Services
Through our Managed Service Desk (MSD), we offer four core managed services to ensure your everyday IT is optimal and working the way you want it to. These are:
Integrated Service Desk
Our service desk listens to you, understands your business need, owns your problem and advises you in a jargon-free and friendly manner. We supply tools to track your issues until they’re resolved; a single point of contact (SPOC) and self-help tools to get a fix in place even quicker.
We offer 24X7 monitoring of the key elements of your IT infrastructure to ensure that any problems don’t become crises. We monitor servers, workstations and network devices as well as automated tasks such as backup and system integrity checks and intrusion detection.