Checksum was established as an antidote to IT Firms that understood much about technology, and not enough about how the correct application of technology can measurably impact productivity, promote efficiency, and ultimately enhance business workflow.
We systematically assess our clients existing IT operations against current industry standards to help them identify the gaps, plus engage them in opportunities where we know technology investment will make a positive step-change for their business.
"After trying other IT solutions, Checksum were the first to deliver on what they promised and meet our companies needs. They have provided a dependable, high speed, cost effective and scalable solution that has enabled us to focus on growing our business"
Robert Bailey,Managing Director- Bay Gardens Funeral Home
"We needed our operations setup by a reputable company and Checksum was referred to us. Let's just say that Delta Airlines is extremely pleased with the work performed in getting our operations in Barbados setup"
Lauralee Mariatte,Manager- Delta Airlines (Barbados)
"Checksum has played a vital role in getting our multi-store operations in order from an IT perspective. We waited over 20 years for the right system; and now it's here"
Karen Hopkin,Managing Director- Gatsby Boutiques Inc.
Here are the top 10 questions we’re most frequently asked.
In today’s world, your IT infrastructure is the foundation of your business. One hour of email downtime due to server issues can be a costly hour. Proactive management keeps your network functions efficient, and most importantly, secure. Our 95% automated monitoring platform constantly monitors and manages the health, performance and security of your IT infrastructure, while sending important alerts to our team of support engineers. This service comes with a predictable, flat monthly subscription to our IT Managed Services.
In a nutshell, this is a structured approach in which all core IT Infrastructure areas such as Email/Collaboration, IT Assets (Servers/Computers/Telephony) and Network Security are placed under central, persistent management by your IT Department (whether virtual or in-house). We offer 8 core Managed IT services, and when bundled together, your business achieves what much larger corporations achieve at a fraction of the cost.
We generally work with organizations between 20-60 seats (staff members), however our client seats range from 10 to 300 within the legal, construction, medical and professional services vertical markets. What we look for is a client that wants their IT Infrastructure to run efficiently and be managed properly within a structured framework. Size does not matter when there is a match in philosophy; that’s more important to us.
The greatest asset we possess is our vast range of talent in the technology arena. Our engineering team is constantly upgrading their skills in order to keep up with the pace of technology, while delivering pertinent & cost effective IT solutions. Our experience runs 100+ combined years in the industry, with certifications including Microsoft, CompTIA, Cisco and Information Technology Infrastructure Library (ITIL) to mention a few.
Our average is currently 14 minutes, and we provide service levels based on the Priority of the issue. Our web portal also shows a full audit trail of issues and resolutions, with the option to start a digital knowledge-base.
Yes, we certainly do. Depending on your Managed Services Desk (MSD) Contract, an “Out Of Hours” surcharge does apply, so if it isn’t really that urgent it’s best to wait until the next business hour to call – or just contact us and we’ll pick the job up first thing next business day.
Simply put, we become your fully outsourced, Virtual IT Department, providing a full range of services in the following areas:
- Technical Support & Helpdesk
- Infrastructure as a Service (IaaS)
- Software as a Service (SaaS)
- IT Consulting, Management & Reporting
- Risk Mitigation & Disaster Recovery
- Hardware & Software Procurement
We provide services that cover not only the proactive/reactive technical support, but the Management of your IT. This combination of reactive and proactive technical services protects your business at every level, and with a la carte service, you can pick and choose what you would like us to do and how much. All this is accomplished through a dedicated Account Manager at Checksum.
Your outsourced IT provider is a vital partner in your organization. As such, the relationship should not just be month to month. We’ve crafted our relationships to be at least 1 year in duration. This allows for a thorough plan to be created and managed, while demonstrating overall value.